Return & Refund Policy
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making an order.
Returns
- Items are eligible for return within 7 days of delivery.
- The item must be returned in its original condition, unused, unworn, unaltered, and in its original packaging.
- For hygiene reasons, any item that has been worn, installed, styled, cut, colored, or altered in any way will not be accepted.
- We reserve the right to refuse returns that do not meet these conditions.
Refunds
- Once your returned item is received and inspected, and we confirm it has not been worn or altered, your refund will be processed.
- Refunds are issued within 5 business days after the return has been approved.
- Refunds will be made to the original payment method used during checkout.
Non-Returnable Items
- Worn or altered hair products
- Items returned after the 7-day return window
Important Notes
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost return packages.
- If you have any questions about returns or refunds, please contact our customer support team at support@zionbellaluxe.com or call +1 (416) 527-2096 before sending your item back.