Returns & Refunds
At ZionBellaLuxe, every hair creation is crafted with utmost precision and care. Because our products are personal hair goods, we uphold stringent hygiene and sanitary regulations to ensure every client receives pristine, untouched luxury units.
Hygiene & Safety Standards
In accordance with international health and public hygiene laws governing hair and beauty goods, products must remain completely unused, uninstalled, and in their original sealed condition to qualify for return or exchange. We inspect every returned item thoroughly to safeguard the health and safety of our clientele.
Eligible for Return
A return request may be approved when all of the following criteria are satisfied:
- The item has not been worn, tried on, installed, or styled.
- The hair has not been washed, conditioned, or treated with product.
- The hair has not been brushed, uncoiled, cut, dyed, bleached, permed, or chemically processed.
- The original security tag, hygienic seal, and lace remain fully attached and intact.
- All original packaging, satin bags, cards, and presentation boxes are returned.
- The request is submitted within 7 calendar days of delivery.
Non-Returnable Conditions
For client safety, returns and refunds will be declined under any of the following circumstances:
- The security tag or seal loop has been broken, cut, tampered with, or removed.
- Lace has been cut, plucked, customized, or tinted.
- Hair exhibits odors (perfume, smoke, hair products, styling sprays).
- Hair has been bleached, colored, perm-processed, or heat-styled after receipt.
- Custom or bespoke creations built to individual client measurements.
- Requests submitted after the 7 calendar day post-delivery inspection window.
Order Cancellation (Before Fulfillment)
If your order has been placed but has not yet been fulfilled or dispatched by our atelier, you may submit an immediate order cancellation request directly through your account.
Important Cancellation Details:
- Orders cancelled before dispatch do not require physical return shipping, packaging, or inspection.
- Once verified and approved, refunds are credited directly back to your original payment method.
- Orders that have already been shipped cannot be cancelled; they must follow the standard return process upon delivery.
How to Request a Return or Cancellation
- Sign in to your ZionBellaLuxe account and navigate to My Orders.
- Locate the relevant order and click to open its details.
- If the order is pending fulfillment, click Cancel Order. If delivered, click Request Return.
- Select the item, choose your reason, confirm the item condition, and submit your request.
- The ZionBellaLuxe Inc team reviews your request within 24–48 business hours. You will receive email notifications and live tracking in your account portal.
Refund Settlement Timeline
Approved refunds are issued directly to your original payment method in the transaction currency originally charged (e.g., CAD, USD). Once confirmed, please allow 3–7 business days for the credit to appear on your bank statement, depending on your card issuer or financial institution.